MrGreen Responsible Gaming

At MrGreen Casino, we believe that gambling should always remain an enjoyable form of entertainment. We are committed to promoting responsible gaming across every product we offer, from slots and live casino tables to sports betting and poker. Our team works continuously to provide you with the tools, information, and support you need to keep your play safe, controlled, and fun.

Our Commitment to Safer Gambling

We hold license MGA/CRP/121/2006, issued by the Malta Gaming Authority, and we operate under strict regulatory standards designed to protect players. As part of the evoke plc group, we integrate responsible gaming principles into every aspect of the MrGreen casino experience. We want every visit to mr green casino to be a positive one, and we take our duty of care seriously.

We recognise that for a small number of players, gambling can become a problem. That is why we have built a comprehensive framework of tools and resources to help you recognise the signs of harmful play and take action before it becomes an issue.

Signs of Problem Gambling

We encourage you to reflect on your gambling habits regularly. Some warning signs we ask you to watch for include:

You spend more time or money gambling than you originally intended
You chase losses by depositing again after a losing session
You neglect work, relationships, or responsibilities because of gambling
You borrow money or sell possessions to fund your play
You feel anxious, irritable, or distressed when you are not gambling
You lie to family or friends about how much you gamble

If any of these apply to you, we strongly recommend that you use the self-assessment tools available in our Help Center or reach out to our customer support team for confidential guidance.

Tools We Provide to Support Responsible Play

We give you full control over your account settings so that you can tailor your gaming experience to suit your needs. These tools are available whether you play on desktop, through the mrgreen app, or via our iOS and Android applications.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once you reach your chosen limit, we will prevent further deposits until the period resets. You can lower your limit at any time with immediate effect; increasing it requires a cooling-off period, which we enforce to protect you from impulsive decisions.

Loss Limits and Wager Limits

We also let you set limits on how much you are willing to lose or wager over a given period. Our systems track your activity in real time and will notify you when you are approaching your chosen threshold, giving you the opportunity to pause before reaching it.

Session Time Reminders

We provide session reminders that alert you at intervals you choose, helping you stay aware of how long you have been playing. This is particularly useful across our slot machines, live casino tables, and sports betting markets, where time can pass quickly during extended sessions.

Reality Checks

We display reality check pop-ups during your sessions to remind you of elapsed time and, where applicable, your net win or loss position. We believe these simple prompts help you make informed decisions about whether to continue playing.

Temporary Time-Out

If you feel you need a short break, we allow you to activate a time-out period ranging from 24 hours up to six weeks. During this period, we will restrict access to your account, and you will not receive marketing communications from us. Once the time-out expires, your account access will resume automatically.

Self-Exclusion

For players who need a longer-term solution, we offer self-exclusion for periods of six months, one year, or longer. When you self-exclude with us, we close your account, cancel any pending bonuses, and remove you from our marketing lists. We will not permit you to reopen your account until the agreed exclusion period has fully elapsed, and reinstatement requires you to contact our support team directly.

We also participate in national self-exclusion schemes where available in your jurisdiction, helping ensure that self-exclusion extends beyond our own platform where local regulations require it.

Account Verification and Age Restrictions

We only accept players who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We use robust identity verification procedures to confirm your age and identity before allowing withdrawals, and we reserve the right to request documentation at any stage of your relationship with us. Every new player completing our MrGreen Casino registration must pass these verification checks before their account is fully activated.

We do not offer our services to residents of Afghanistan, Australia, Bosnia and Herzegovina, Burma, Cuba, the Democratic Republic of Congo, Iran, Libya, North Korea, Serbia, Sudan, Syria, the United States, Zimbabwe, or any jurisdiction where participation would conflict with local law. We monitor registrations closely to enforce these restrictions.

Responsible Marketing Practices

We design our promotional offers, including our welcome bonus and ongoing mr green bonus campaigns, with responsible gaming principles in mind. Details of our MrGreen Casino bonus terms are always presented transparently, and we do not target self-excluded players with marketing communications. We ensure that our bonus terms, wagering requirements, and expiry conditions are presented transparently before you opt in.

When we run promotions such as our Free Spins offers or Spin & Win campaigns, we make sure that terms are clear regarding minimum deposits, wagering multiples, and time limits, so you can make informed choices about whether to participate.

Support for Problem Gambling

We understand that seeking help can feel difficult, which is why we make support resources easily accessible. Our customer support team, reachable via LiveChat, email at customerservice@mrgreen.com, or our contact form, is trained to discuss responsible gaming concerns with sensitivity and confidentiality.

We also signpost independent organisations that specialise in gambling support, including:

GamCare – free, confidential support and advice for anyone affected by problem gambling
BeGambleAware – information, advice, and free treatment for people harmed by gambling
Gamblers Anonymous – peer support groups for individuals seeking to stop gambling
GAMSTOP – the UK's national self-exclusion scheme covering all licensed online operators

We encourage you to visit these organisations' websites directly for further guidance, as they offer independent, specialist support outside of our platform.

Parental Controls

We take the protection of minors seriously and recommend that account holders use parental control software, such as NetNanny or CyberPatrol, on any shared devices to prevent underage access to gambling websites, including ours.

Our Ongoing Review Process

We regularly review our responsible gaming policies and tools to ensure they reflect current best practices and regulatory requirements. Our team monitors player activity patterns and may proactively reach out if we notice behaviour that could indicate a gambling problem, even if you have not activated any tools yourself.

We are committed to maintaining MrGreen casino as a safe, transparent, and enjoyable environment. If you have questions about any of our responsible gaming tools, or if you would like assistance setting limits, activating a time-out, or pursuing self-exclusion, please contact our support team, and we will guide you through the process promptly.

Content updated: September 22, 2026